Shipping & Returns

SHIPPING & RETURNS

SHIPPING

We make things for Kansas.

Unfortunately, we can't control the weather. We can control what happens after you place your order.

ORDER PROCESSING

Most Unofficial Kansas products are made to order. This means your item is produced specifically for you after your order is placed.

Please allow 3-5 business days for production before your order ships.

Once your order ships, you'll receive an email with tracking information.

Because our products are made to order, please allow a little more time than you would for something sitting on a warehouse shelf.

We think that's a reasonable tradeoff for not having a warehouse full of 600 shirts that nobody wants.

SHIPPING TIMES

After your order has been produced, typical domestic shipping takes approximately 5-7 business days.

Shipping times are estimates, not guarantees.

Once your package leaves our fulfillment partner, the carrier is responsible for getting it to you.

If your tracking information says your package has arrived, but you can't find it, check the usual places:

Front porch
Side door
Garage
Mailbox
Neighbor's house
That place you already checked twice

If it's still missing, contact us and we'll help figure it out.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your order and destination.

Any applicable shipping charges will be displayed before you complete your purchase.

RETURNS & EXCHANGES

We want you to actually like the thing you bought.

If you don't, we'll do our best to make it right.

UNWANTED ITEMS

Because many of our products are produced specifically for each order, we generally do not accept returns simply because you changed your mind, ordered the wrong size, or decided Kansas wasn't for you after all.

Please review the size chart carefully before ordering.

If you're unsure about sizing, contact us before placing your order.

DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged, defective, misprinted, or otherwise not up to our standards, contact us within [X days] of delivery.

Email:

hello@unofficialkansas.com

Please include:

Your order number
A description of the problem
Photos of the item and packaging

We'll review the issue and, when appropriate, arrange for a replacement or refund.

You shouldn't receive a shirt that looks like it survived a tornado.

Unless that's what you ordered.

WRONG ITEM

If we sent you the wrong product, size, color, or design, contact us at hello@unofficialkansas.com as soon as possible.

We'll make it right.

WRONG ADDRESS

Please double-check your shipping address before completing your order.

If you realize you've entered the wrong address, contact us immediately.

Once an order has entered production or shipped, we may not be able to change the address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

ORDER CANCELLATIONS

Because many products are produced to order, orders may enter production shortly after they're placed.

If you need to cancel an order, contact us as soon as possible at:

hello@unofficialkansas.com

We'll do our best to stop the order before production begins, but we cannot guarantee that a cancellation will be possible.

LOST PACKAGES

If your tracking information indicates that your package was delivered but you can't locate it, please check with household members, neighbors, and the carrier first.

If the package remains missing, contact us and we'll help determine the next step.

Once a package has been confirmed as delivered by the carrier, we cannot guarantee a replacement or refund.

INTERNATIONAL ORDERS

International shipping may be available for selected destinations.

International customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by their destination country.

Those charges are outside our control and are not included in your order total unless explicitly stated at checkout.

THE IMPORTANT PART

We are a small, independent Kansas brand.

We don't have a giant customer-service department.

We do, however, have humans.

If something genuinely went wrong with your order, tell us.

We'd rather have a conversation and solve the problem than make you navigate seventeen automated menus.

QUESTIONS?

hello@unofficialkansas.com

We'll get back to you as soon as reasonably possible.

UNOFFICIAL KANSAS

The officially unofficial Kansas brand.

Kansas • USA
Est. 2026

Shipping & Returns

SHIPPING & RETURNS

SHIPPING

We make things for Kansas.

Unfortunately, we can't control the weather. We can control what happens after you place your order.

ORDER PROCESSING

Most Unofficial Kansas products are made to order. This means your item is produced specifically for you after your order is placed.

Please allow 3-5 business days for production before your order ships.

Once your order ships, you'll receive an email with tracking information.

Because our products are made to order, please allow a little more time than you would for something sitting on a warehouse shelf.

We think that's a reasonable tradeoff for not having a warehouse full of 600 shirts that nobody wants.

SHIPPING TIMES

After your order has been produced, typical domestic shipping takes approximately 5-7 business days.

Shipping times are estimates, not guarantees.

Once your package leaves our fulfillment partner, the carrier is responsible for getting it to you.

If your tracking information says your package has arrived, but you can't find it, check the usual places:

Front porch

Side door

Garage

Mailbox

Neighbor's house

That place you already checked twice

If it's still missing, contact us and we'll help figure it out.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your order and destination.

Any applicable shipping charges will be displayed before you complete your purchase.

RETURNS & EXCHANGES

We want you to actually like the thing you bought.

If you don't, we'll do our best to make it right.

UNWANTED ITEMS

Because many of our products are produced specifically for each order, we generally do not accept returns simply because you changed your mind, ordered the wrong size, or decided Kansas wasn't for you after all.

Please review the size chart carefully before ordering.

If you're unsure about sizing, contact us before placing your order.

DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged, defective, misprinted, or otherwise not up to our standards, contact us within [X days] of delivery.

Email:

hello@unofficialkansas.com

Please include:

Your order number

A description of the problem

Photos of the item and packaging

We'll review the issue and, when appropriate, arrange for a replacement or refund.

You shouldn't receive a shirt that looks like it survived a tornado.

Unless that's what you ordered.

WRONG ITEM

If we sent you the wrong product, size, color, or design, contact us at hello@unofficialkansas.com as soon as possible.

We'll make it right.

WRONG ADDRESS

Please double-check your shipping address before completing your order.

If you realize you've entered the wrong address, contact us immediately.

Once an order has entered production or shipped, we may not be able to change the address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

ORDER CANCELLATIONS

Because many products are produced to order, orders may enter production shortly after they're placed.

If you need to cancel an order, contact us as soon as possible at:

hello@unofficialkansas.com

We'll do our best to stop the order before production begins, but we cannot guarantee that a cancellation will be possible.

LOST PACKAGES

If your tracking information indicates that your package was delivered but you can't locate it, please check with household members, neighbors, and the carrier first.

If the package remains missing, contact us and we'll help determine the next step.

Once a package has been confirmed as delivered by the carrier, we cannot guarantee a replacement or refund.

INTERNATIONAL ORDERS

International shipping may be available for selected destinations.

International customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by their destination country.

Those charges are outside our control and are not included in your order total unless explicitly stated at checkout.

THE IMPORTANT PART

We are a small, independent Kansas brand.

We don't have a giant customer-service department.

We do, however, have humans.

If something genuinely went wrong with your order, tell us.

We'd rather have a conversation and solve the problem than make you navigate seventeen automated menus.

QUESTIONS?

hello@unofficialkansas.com

We'll get back to you as soon as reasonably possible.

UNOFFICIAL KANSAS The officially unofficial Kansas brand.

Kansas • USA Est. 2026

UNOFFICIAL KANSAS

The officially unofficial Kansas brand.

Kansas • USA
Est. 2026